When you’re off the grid you can still access any of the materials that you previously downloaded to your computer. For any of the non-downloadable materials, such as Dr Cristina's teaching videos, you’ll need a strong internet connection for access.

Instructions are different depending on what kind of device you are using: 

Computer: In the new tab that opens, you’ll need to right click anywhere in the open tab and select “Save As.” Make sure PDF (portable document file) is selected. Click “Okay.” It’s now saved to your computer!

You can also right click the “Download” button on the “Program” page and select “Save As.” Make sure PDF (portable document file) is selected. Click “Okay.” It’s now saved to your computer!

iOS device: Tap the “Download” button. The document will open in a new browser window. Tap anywhere in the browser window to activate the “Open In” option at the bottom of the screen.

Tap “Open In” and choose your preferred app. The PDF will be saved to the app you choose. 

Android: Tap the “Download” button. You may have to navigate to your “Downloads” folder in order to open the PDF.

Instructions are different depending on what kind of device you are using:

Computer: From the specific meditation page in the membership site, click on the audio file under “Downloads.” Your computer will download the file automatically. Be sure to note where the computer is saving the file so you can easily locate it. It’s now saved to your computer!

Mobile iOS devices: Unfortunately, iPhones and iPads don’t let you download audio files directly. The easiest way to get them there is to download them to iTunes on your computer, and then sync your device.

Make sure iTunes is up to date; it will generally prompt you if it isn't. In iTunes, select “File” > “Add Music to Library,” and select the track you've downloaded. Once that's done, connect your mobile device to your computer, and then locate the icon for your device in the iTunes menus. Select it and “Sync.” You're all set.

Mobile Android devices: Because there are many different builds of Android, you'll need to check with your device manufacturer to see if you can directly download audio tracks. If not, you can download it to your computer, and then use your USB cable to transfer the track to your mobile device. For further instructions, please visit this page.

It sounds like you need to update your print settings, which is easy! First, make sure you have the latest version of Adobe Reader—it's free! Next, right click the PDF file and select “open With'” and choose Adobe Reader. Go to “Print,” and when the print box pops up, make sure you have “Fit to Page” selected.

Troubleshooting tips:

• Make sure that you do not have any pop-up blockers or ad blockers activated
• Make sure your browser is up-to-date
• If you're on a wireless device, be sure that your connection is strong, steady and that your other connected devices aren't eating up your bandwidth. We like to use speedtest.net to test connection speed and ping time. Keep in mind that even with a full signal on the fastest network, speeds can drop out intermittently
• Clear your browser's cache (learn how to do this here) and reload the page
• Restart your device
• Ensure that your Java and Flash are up-to-date. Due to the myriad of devices, you'll need to consult with the manufacturer of your operating system to ensure that your programs are up-to-date. Some devices will prompt you to update; you can try refreshing the page and seeing if you get a message from your operating system

If the problem is on our end, we will be alerted to it quickly and work for a resolution.

All of the coaching videos have closed captioning. (Click on the bottom right of the video to turn captions on.) Our audio meditation tracks have transcripts available on the page or to download.

To reset your password, please click the "Forgot password?" link on the sign in page. You’ll receive an email with a link to reset your password.

If you have trouble finding anything on the Inner Circle Wellness website, please reach out to us at [email protected].

A wonderful part of the membership experience is connecting with other members. Our private Facebook group is a space provided for you to connect with your fellow wellness adventurers. If you worry about your online privacy, Facebook is not required in order to participate. In fact, all content will be centered in the site. If you love Facebook, join the provided community. If you don’t, we’re positive you’ll find Inner Circle Wellness very satisfying without it.

Take a photo or a video using your phone or camera and upload to the device you use for Facebook. Then open the private Facebook community page using your preferred device. Scroll down the page until you see the box where you would normally post a status update. Click on “Add Photo/Video.” Then select the photo or video from the library on your device. Click “Post.” And you’re all set!

Once you’ve clicked on the posting field (either in reply to a comment, as a new comment on a post or when writing your own post), use the “@” symbol and start writing the person’s name. A drop-down menu will appear with a variety of community members for you to choose from. Click on the person you would like to select and they will now be tagged and notified of your post.

The current month’s membership content is organized in Facebook using Guides. On both desktops and phones, click “Guides” towards the top.

We’ve also organized all content into Topics, and you can click on those topics to look at older posts.

If your request is being declined, or you’re having to resubmit your request to join the group, please be sure you’ve provided the email address with which you log in to Inner Circle Wellness. If you continue to have trouble, please contact us at [email protected].

We release new content every single month, with occasional helpful bonuses as well! Posture tips, workouts, recipes, meditations and cooking classes, as well as coaching from Dr Cristina and our team of professionals are released throughout the month. The schedule can be found on the Current Month page.

Learning new things or maintaining our healthy habits is not always easy—and that’s normal! This is about leaning into a healthy lifestyle, not becoming perfect. You don’t have to do it all—or all at once! The content and community will be waiting for you, on good days and bad, whenever you would like to enjoy it. Consider it a fresh library of resources to support your self-care.

Yes! We know everyone can’t be available at the same time. Everything is stored here in the membership site for you to access on your own timeline.

When you’re off the grid you can still access any of the materials that you previously downloaded to your computer. For any of the non-downloadable materials, such as Dr Cristina's teaching videos, you’ll need a strong internet connection for access.

All of the coaching videos have closed captioning. (Click on the bottom right of the video to turn captions on.) Our audio meditation tracks have transcripts available on the page or to download.

Please find your email provider below and follow the steps to ensure you receive our emails: 

For Hotmail: Add [email protected] and [email protected] to your safe senders list. Once that is done, let us know and we'll resend your emails! If you still do not receive them, you may have to use a different email provider, such as Gmail or Yahoo to receive our emails. Please reply with your new email address, and we'll update your contact record. This will also change your username for the CSY website, so be sure to update your records accordingly.

For domain specific emails (such as [email protected]): Add [email protected] and [email protected] to your safe senders list. You can also ask your IT department to whitelist "@wellnessone.com.au." Once that is done, let us know and we'll resend your emails. If you still do not receive them, you may have to use a different email provider, such as Gmail or Yahoo, to receive our emails. Just reply with your new email address, and we'll update your contact record.

For Gmail: Check your “Promo” / “Spam” / “Social” / “Forum” / “Updates” folders. Those can be trickier to access on a mobile device, so you may have to log in to your email account on a computer. Once you find it, move it to your inbox so all of our communications will go straight there moving forward.

Good news! Your emails are not stored on your computer, they're stored with the email provider. Major providers like Gmail and Yahoo will store your deleted emails up to 30 days, so be sure to check your trash folder. Please note that our team cannot resend emails after a certain time period due to system constraints. Hint: Create a filter so that your membership emails will go into a special folder in your inbox. It's easy to find them all that way! Not sure how? Google “create a folder” and the name of your email provider (like Gmail) and follow the instructions.

If you have trouble finding anything on the Inner Circle Wellness website, please reach out to us at [email protected].

Yes! Your membership can go with you from your home to anywhere in the world. You can stream the audios and videos from your favourite device with a strong internet connection.

There is not an app, but you can access the membership hub easily from your phone and it is optimized for viewing on small screens.

To create a shortcut icon to the membership site on your phone:

Here is a step by step tutorial for Androids.

On iPhones:

1. Open Safari. (Other browsers, such as Chrome, won’t work for this.) Navigate to the membership website. Make sure you visit the exact page you want to open each time.
2. Tap the Share button at the bottom of the page.
3. On the bottom row of icons, scroll until you see “Add to Home Screen” and tap this.
4. On the next screen, choose a name for the link on your home screen. You’ll see the link so you can confirm it, as well as the site’s favicon that becomes its “app” icon.
5. Now just tap the new app on your home screen, and it will open the website in its own navigation window, independent of Safari.

We believe that consistency is the key to living a healthy lifestyle.  Membership will help to keep you connected, supported and informed to make wellness choices. Circle Wellness membership does not include direct personal communication with medical professionals. It does not provide medical advice. We always recommend you speak with your doctor before making any diet or lifestyle changes.

Your Inner Circle Membership will help to keep you connected, supported and informed to make wellness choices. Every person is unique in their health concerns and a full medical assessment with a registered professional is essential to get the full health picture. We are not able to provide any medical opinions about unique health problems and would encourage all members to seek medical advice from their health professional.

If you joined us through a trial offer, you agreed to transition to a standard monthly membership at the close of the trial period. That means you’ll automatically be auto-renewed and pay the monthly subscription at our regular price.

Yes.

Your payments automatically process on the same day of the cycle depending on your initial purchase:
Trialers: once a month after trial period has ended
Monthly: once a month
Quarterly: once a quarter
Annual: once a year

You will be billed on the same day you registered, or very close to it. For more details please see our Membership Policy.

Your payments automatically process on the same day of the cycle depending on your initial purchase:
Trialers: once a month after trial period has ended
Monthly: once a month
Quarterly: once a quarter
Annual: once a year

You will be billed on the same day you registered, or very close to it. For more details please see our Membership Policy.

Email us at [email protected] and we will let you know how to update your card.

If you updated a payment from a failed payment, make sure to email us to set your new card as the future default card.

If you can't find the answer to your questions in the FAQs above, you can email us at [email protected].