1. About the Website

(a)¬†These Terms and Conditions of Use relate to the websites owned and operated by Wellness One Pty Ltd (ACN 672913656), its affiliates and related entities ("we" or "us") including www.wellnessone.com.au, www.masteringbackpain.com, www.masteringbackpain.com.au, www.masteringneckpain.com, www.masteringneckpain.com.au and any subdomains thereof ("the Sites" or "Website"). The Website provides certain features, functionality, resources, products or programs (including, without limitation, contests, games, surveys, forums, newsletters, subscription registrations, content submissions, chats, bulletin boards, discussion groups, promotions, requests for suggestions, RSS feeds, etc.) (the 'Services') and may be subject to additional terms and conditions (‚ÄúService Rules‚ÄĚ). Before you use any of the Services you may be required to indicate your acceptance of such additional Service Rules. All Service Rules are incorporated into these Terms of Use by reference. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

 (b) Wellness One Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Wellness One Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

 2. Acceptance of the Terms

 (a) You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Wellness One Pty Ltd in the user interface.

 3. Registration to use the Services 

(a) If you access the Sites as a visitor, you will not be required to provide personally identifiable information. However, to access certain Services, you may be required to register or to create an account and to provide certain information.

(b) In order to access the Services, you must first register for an account through the Website (the 'Account ').

(c) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

    (i) Email address

    (ii) Preferred username

    (iii) Mailing address

    (iv) Telephone number

    (v) Password

(d) You warrant that any information you give to Wellness One Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.

 (e) Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms.

 (f) You may not use the Services and may not accept the Terms if:

    (i) you are not of legal age to form a binding contract with Wellness One Pty Ltd; or

    (ii) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

 4. Your obligations as a Member

 (a) As a Member, you agree to comply with the following:

 (b) you will use the Services only for purposes that are permitted by:

    (A) the Terms; and

    (B) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

 (ii) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

   (iii) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Wellness One Pty Ltd of any unauthorised use of your password or email address or any breach of security of which you have become aware;

   (iv) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Wellness One Pty Ltd providing the Services;

   (v) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Wellness One Pty Ltd;

   (vi) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

   (vii) you agree not to use the Sites in any unlawful manner or in any manner that could damage, disable, disrupt or impair the Sites or interfere with any other user's use and enjoyment of the Sites;

   (viii) you agree not to post, transmit, publish, share or otherwise make available any content that is abusive, harmful, unlawful, fraudulent, threatening, infringing, hateful, harassing, defamatory, insulting, obscene, profane, racist, or otherwise objectionable;

   (ix) you agree not to inappropriately post transmit, publish, share, or otherwise make available or solicit private information such as phone numbers, addresses, social security numbers

   (x) you agree not to impersonate any person or entity (including, but not limited to, any of our employees or representatives), or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity:

   (xi) you agree not to post the same message or comment multiple times;

   (xii) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Wellness One Pty Ltd for any illegal or unauthorised use of the Website; and

   (xiii) you acknowledge and agree that any automated use of the Website or its Services is prohibited.

5. Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:

  • ¬†Health Care Products and Digital Products.

The following services are available on our Site:

  • ¬†Health Care Services.

The services will be paid for in full when the services are ordered. These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

6. Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

7. Payment

 (a) Where the option is given to you, you may make payment for the Services (the ' Services Fee') by way of:

    (i) Credit Card Payment ('Credit Card')

 (b) All payments made in the course of your use of the Services are made using Stripe. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their website.

(c) You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.

(d) You agree and acknowledge that Wellness One Pty Ltd can vary the Services Fee at any time.

8. Refund Policy

Wellness One Pty Ltd will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Wellness One Pty Ltd makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the 'Refund ').

(a)   Refunds for Physical Goods. Refund requests must be made within 7 days after receipt of your goods.We accept refund requests for goods sold on our Site for any of the following reasons:

   (i) Good is broken;

   (ii) Good does not match description;

   (iii) Good is the wrong size; or

   (iv) Good does not meet the purchaser's expectations.

(b) Refunds do not apply to the following goods: pillows, personal items, sale items. 

(c)   Refunds for Services. We provide refunds for health care services sold on our Site as follows:

   (i) The services will be fully refunded if the services are cancelled at least 48 hours before the services were scheduled to be provided.9. Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

(a)   Pack your goods and attach the return label that was included in your package.

(b)   Go to your nearest post office and pay the necessary postage.

10. Guarantees

The following guarantees apply to our Site:

  • 7 Day Mutual Agreement Guarantee for Wellness One Digital Health Care Programs.

11. Copyright and Intellectual Property

(a) The Website, the Services and all of the related products of Wellness One Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Wellness One Pty Ltd or its contributors.

 (b) All trademarks, service marks and trade names are owned, registered and/or licensed by Wellness One Pty Ltd, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

    (i) use the Website pursuant to the Terms;

    (ii) copy and store the Website and the material contained in the Website in your device's cache memory; and

    (iii) print pages from the Website for your own personal and non-commercial use.

Wellness One Pty Ltd does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Wellness One Pty Ltd.

(c) Wellness One Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

   (i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

   (ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

   (iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

(d) You may not, without the prior written permission of Wellness One Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

12. Privacy

(a) Wellness One Pty Ltd takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Wellness One Pty Ltd's Privacy Policy, which is available on the Website.

13. General Disclaimer

(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

(b) Subject to this clause, and to the extent permitted by law:

   (i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

   (ii) Wellness One Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Wellness One Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Wellness One Pty Ltd) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

   (i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

   (ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

   (iii) costs incurred as a result of you using the Website, the Services or any of the products of Wellness One Pty Ltd; and

   (iv) the Services or operation in respect to links which are provided for your convenience.

 14. Limitation of liability

(a) Wellness One Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

(b) You expressly understand and agree that Wellness One Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

15. No Medical or Personal Advice

(a) Content on this and related sites in no way constitues medical advice and is not intended to be a substitute for medical advice, diagnosis or treatment.

(b) Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it as a result of your use of this site content.

(c) We make no guarantees about your experience or results from your use of content and you release, Wellness One Pty Ltd, its officers, employees and consultants of any liability relating to your use.

(d) The Site Content cannot replace or substitute for the services of trained professionals in any field, including, but not limited to medical, legal or financial matters. We encourage you to seek the advice of professioinals, as appropriate, regarding the evaluation of any specific information found on the Sites.

(e) Your access and use of the Sites does not in any way create a physician/patient, confidential or privileged relationship, or any other relationship that would give rise to any duties on our part or the part of its contributors.

(f) We do not endorse andy specific tests, physicians, procedures, opinions or other information that may appear on the Sites.

(g) Your reliance on any information provided on the Sites is solely at your own risk. We make no representations or warranties concerning any treatment, action or application of medication or preparation by any person following the information offered or provided within or throughout the Sites.
(h) We are not liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to, economic loss, injury, illness or death.

16. Termination of Contract

(a) The Terms will continue to apply until terminated by either you or by Wellness One Pty Ltd as set out below.

(b) If you want to terminate the Terms, you may do so by:

    (i) Your notice should be sent, in writing, to Wellness One Pty Ltd via the 'Contact Us' link on our homepage.

    (ii) not renewing the Subscription prior to the end of the Subscription Period;

    (iii) providing Wellness One Pty Ltd with 7 days' notice of your intention to terminate; and

    (iv) closing your accounts for all of the services which you use, where

(c) Wellness One Pty Ltd has made this option available to you.

   (i) Wellness One Pty Ltd may at any time, terminate the Terms with you if:you do not renew the Subscription at the end of the Subscription Period;

   (ii) you have breached any provision of the Terms or intend to breach any provision;

   (iii) Wellness One Pty Ltd is required to do so by law;

   (iv) the provision of the Services to you by Wellness One Pty Ltd is, in the opinion of Wellness One Pty Ltd, no longer commercially viable.

(d) Subject to local applicable laws, Wellness One Pty Ltd reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Wellness One Pty Ltd's name or reputation or violates the rights of those of another party.

17. Indemnity

(a) You agree to indemnify Wellness One Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

   (i) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;

   (ii) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

   (iii) any breach of the Terms.

18. Dispute Resolution

(a) Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

(b) Notice:

 A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

(c) Resolution:

On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

   (i) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

   (ii) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the The Law Society of QLD Mediation Program. Here is a list of all mediation bodies in Australia - www.amr.asn.au. or his or her nominee;

   (iii) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

   (iv) The mediation will be held in Brisbane, Australia.

(d) Confidential:

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

(e) Termination of Mediation:

If 30 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

19. Venue and Jurisdiction

(a) The Services offered by Wellness One Pty Ltd is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.

20. Governing Law

(a) The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

21. Independent Legal Advice

(a) Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

22. Severance

(a) If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.


UPDATED 15 November 2023